Refunds and cancellations

Last updated 28 October 2026

Free time

Every account starts with a free week (some earlier accounts can also claim free months; see the terms). Free time needs no payment, so there is nothing to refund or cancel.

Plans are paid once

A plan (₹449 a month, ₹2,424 for 6 months or ₹4,572 for 12 months) is paid in full, up front, through our payment provider, Cashfree Payments. It does not renew by itself: when the period ends, the plan ends, and you are never charged again unless you choose to pay again. See pricing.

Cancelling

Because nothing renews, there is no subscription to cancel: you can simply stop using CoachAI at any time, and no further payment will be taken. The time you've paid for stays available until the end of its period.

Refunds

• Charged by mistake or twice: email hello@coachai.fit within 30 days of the payment and we'll refund the extra payment in full.
• Paid but the plan didn't start: if money left your account but your plan doesn't show in the app, email us. We'll either start the plan or refund the payment in full.
• Partly used plans: once a plan has started, the unused part of its period isn't refunded.

How refunds are paid

Approved refunds go back to the original payment method (the same UPI account or card) through Cashfree Payments, within 7 working days of approval. Your bank may take a few more days to show it.

Questions

Email hello@coachai.fit, or see all the ways to reach us. These rules are also part of our terms of service.